Service

POOL &/OR SPA OPENING- WHAT TO EXPECT FROM US
• Fold cover and place in storage container. We will leave container out for homeowner to add water and store.
• Re-install all standard equipment, ladders, safety line, filter plug, filter parts and chlorinator.
• Light heater pilot light on gas heaters, if applicable.
• Start circulating system if water level permits.
• Test and treat water as needed. If you would like us to use your chemicals, please notify the office so we can mark it on your service ticket. If we provide the chemicals, you will be billed. Depending on water temperature we may not add stabilizer.
POOL &/OR SPA OPENING- WHAT IS NOT INCLUDED
• Our service does not consist of any pool vacuuming or cleaning including but not limited to filter cartridges and covers.
• Unless the customer is present - we do not enter any buildings to store or retrieve pool equipment.
• We do not service any wood stoves or solar systems.
• Extensive anchor repairs. However, the return trip fee is waived for this service.
POOL &/OR SPA OPENING- WHAT IS EXPECTED OF THE CUSTOMER
• If you have a Loc-In Cover, we will add cover cleaner to the container, and leave out for you to relocate into your preferred summer storage. Please remember to fill container with water. Leaving it dry will cause the cover to shrink and become brittle.
• Drain the water off the cover AND remove leaves.
• If you have a solid cover, add/raise water to pool up to operational level. (Mid-way of skimmer)
• Any cover or anchor repairs will be billed to the pool owner. If several need repair, we will reschedule for those for another day but waive the service call.
• Any solid cover left full of water, will incur an extra service charge per hour of pumping time.
• Please inform us ahead of time if you wish us to use from your chemical supply and have them out by the pool.
• For Salt pools, customer will want to test and add stabilizer once the pool has circulated completely and above 65 degrees.
• For cartridge filters, we recommend soaking/cleaning your cartridges over the winter, prior to opening.
• To guarantee your preferred week, we MUST have the agreement AND payment by the deadline. No opening will be scheduled until both have been received and account has a zero balance.
POOL &/OR SPA CLOSING- WHAT TO EXPECT FROM US
• Remove standard equipment, ladders, handrails, and pump, filter, and heater plugs.
• Blow all water out from lines and then plug them. If plugs or gizzmo's need replacing, we will replace and bill accordingly.
• Chemically treat water. If owner's supply is insufficient or not poolside, Aquarius Pools will supply the chemicals and bill the pool accordingly.
• Drain and winterize pump, filter, and heater. (Wood stoves and solar systems excluded)
• Install pool cover. Some LOC-IN covers may have shrunk or become brittle to a point that requires replacement. We will advise accordingly.
• Occasionally anchors for safety covers are stripped or require replacing. If it is extensive, we will advise the customer a second trip is needed. Return trip fees are waived for this service.
POOL &/OR SPA CLOSING- WHAT IS NOT INCLUDED
• Winterizing of wood stoves &/or Solar systems.
• Unless the customer is present - we do not enter any buildings to store or retrieve pool equipment.
• Due to the volume of pool closings, no cleaning of any sort can be done at the time of closing. Please have pool clean & water balanced prior to our arrival.
• We will not be held responsible for water drained onto neighbors’ properties.
POOL &/OR SPA CLOSING- WHAT IS EXPECTED OF THE CUSTOMER
• Drain the pool down three inches below the bottom skimmer face plate PRIOR to our arrival. **The exclusion to this would be if you have an automatic cover, aqua-doors, or any concrete pool.
• Have water balanced prior to our arrival. We will test and treat as needed, but it is always better for the pool to have that done in advance.
• Cover, winterizing plugs, and any chemicals you wish us to use, should be left out in plain sight, POOLSIDE.
• For cartridge filters, we recommend soaking/cleaning your filter cartridges over the winter, prior to opening.
• To guarantee your preferred week, we MUST have the agreement AND payment by the deadline. If you sent the agreement in the spring, you do not need to send again. If you did not choose a week in the spring, please send your choice with your closing payment. No closing will be scheduled until payment has been received.
BILLING QUESTIONS FOR BOTH POOL &/OR SPA OPENING AND CLOSING
• There is a $20.00 charge for each county line we cross.
• $35.00 Return fee for each time we must come back due to homeowner not prepared.
• There will be an extra charge to open and/or close a SPA. SPA'S must be opened or closed at the same time as the pool to get the discounted rate.
• If the pool is not drained sufficiently at the time of our arrival (closing) any extra time to drain will be billed to the customer.
• If you are using more than one cover, an additional charge will apply per each extra cover.
• Automatic Cover pools or pools with no cover, we allow a $50 credit.

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